International Order Information

International Orders WelcomeTrick-Tools welcomes international orders. Our shopping cart is able to calculate small package shipping options (UPS and US Mail) for all countries that we service. Please read the information below about our options and process. By placing an order through our website you agree to the terms below. If any questions arise during the process, please contact us - we will be glad to help!

Small Package Shipping Options

UPS is our preferred shipping company because of their real time tracking, short time-in-transit, and included brokerage fees on shipments outside of North America. In some cases we will quote US Postal Service (USPS) when rates are significantly less, however these cannot be reliably tracked online and may take longer to reach their destination. The process to file a claim for a misplaced parcel is also slower and more cumbersome with USPS than with UPS.

  • Average UPS Shipment: 3-5 business days
  • Average US Postal Shipment: 5-10 business days

If an order is refused or returned to us for any reason, such as inaccurate or incorrect address information or because it was declined or undeliverable, Van Sant Enterprises, Inc. reserves the right to retain the original shipping fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable goods to us.

Note: The website accurately calculates shipping charges for international orders. However, large orders that include both "Factory Shipped" items with "Normally Stocked" items will likely arrive in multiple shipments. For large multi-piece orders you may contact us to explore options such as combining the shipment for the most economical freight and brokerage costs.

Large Package Shipping Options

Items too large to be handled by UPS or USPS can be shipped via LTL truck freight to a USA based freight forwarder of your choice. We do not currently arrange door to door transportation for heavy packages. Although we can assist the freight broker with required international paperwork, it is the responsibility of the customer and freight broker to complete all required export documents.

Additional Expenses and Responsibilities

It is the customers responsibility to check if it is lawful to import the product of choice into the destination country. The recipient is always the Importer of Record. International orders are generally subject to local import duties, taxes (VAT), and brokerage (Customs clearance) fees. UPS Expedited and Express shipments include brokerage charges. All UPS Standard (Canada specific service) and US Postal Service shipment do not include brokerage services. For all shipping methods the customer is responsible for any duties, taxes, or brokerage established by local agencies. These fees are the responsibility of the customer, and will not be collected by Van Sant Enterprises, Inc. Most often these fees are due before the product can be delivered.

Note to non-commercial Canadian customers:

CanadaVan Sant Enterprises has special brokerage rates in place with UPS to lower overall shipping costs to non-commercial addresses. Orders valued under $200 CAD shipped UPS Standard will qualify for a reduced $10 flat rate brokerage fee payable to UPS along with the tax and duty. Orders of greater value also benefit from a waived Disbursement fee.

Limitations

Products shipped internationally may void the manufacturer's warranty. Product manuals, safety labels, instructions etc. may not be supplied in the language of the destination country. Electrical compatibility is not guaranteed with international orders. Any country specific electical rating (such as CSA)is not guaranteed and the responsibility of the purchaser.

Returns

If you choose to return a product to us, it must first meet our standard returns policy as outlined here. You will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. We will refuse shipments that hold us responsible for any of the additional expenses outlined above. UPS can be contacted directly to assist in recovering your original taxes and duties for a fee.

Payment

Our standard payment methods can be used with international orders but we encourage the use of wire transfers and Paypal. Credit card orders are subject to verification procedures to protect both Van Sant Enterprises, Inc. (Trick-Tools) and the cardholder from fraudulent use. This may delay shipments a few days. We reserve the right to refuse international orders when the address or card information is not verifiable. Wire transfers can be made by selecting that as your payment type in the shopping cart, and we will forward our bank information.

Thank you for considering us for your metal fabricating equipment needs.

For all other international inquires, please feel free to email sales@trick-tools.com.

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