Terms

Promo Codes and Coupons:

We know everyone feels better when getting a discount or uses a coupon for a better price. Who doesn’t want a good deal?! The reality is, companies that offer huge discounts and constant sales are working with very large profit margins and you may be paying too much the majority of the time. At Trick-Tools we prefer a straight forward pricing strategy where you don't have to play games to get a fair price. There are rarely promo codes to be used on our site because we want to treat our customers with respect and pass along deals through publicly advertised promotions. The best way to stay informed to our promotions is to be a subscriber to our email newsletter or follow us on one of our many social media channels. So relax, shop with confidence, and if you see a better price please feel free to contact us regarding our price matching program (below).

Price Matching:

Trick-Tools is committed to offering you lasting value in metal fabricating tools. In most cases we are glad to match competitor's delivered pricing on identical make & model factory-new items from authorized resellers. We are unable to match auction pricing, closeout specials, non-current online or print ads, misprints, rebates or other special scenarios. All price matching will be done at our discretion and will only occur at the time of sale. Please call 877-826-7268 to place your order.

Price Policy:

We work hard to ensure accurate pricing at Trick-Tools.com. In the rare event that a pricing error occurs, we reserve the right to cancel an order if the actual price is higher than the displayed price. Please note prices of items added to the shopping cart may change to reflect current prices as displayed on the product detail page.

Payment:

We gladly accept Visa, MasterCard, American Express, Discover, wire transfers, Pay Pal and company checks. Due to the specialty nature of our products, your credit card will be charged in full at the time of purchase, regardless of lead time, unless prior arrangements are made. Purchase orders are accepted from educational and government institutions.

Returns:

All Returns must have prior approval from a Trick-Tools agent, be clearly marked with an RMA#, and may be subject to a restocking fee. We cannot accept returns after 30 days or on used, special order, or custom items. Shipping fees or any cost associated with international shipping, duties, taxes or brokerage fees are non-refundable. Products must be secured with original packaging in new/unused condition and must be shipped in a sturdy box prepaid. Do not use the manufacturer box as a shipping container. We reserve the right to refuse any deliveries that do not meet these conditions.

• Exchanges: On stock item exchanges of equal or greater value the restocking fee is waived. Customers are responsible for shipping fees both ways.

• Factory Returns or Exchanges: Items designated as "Factory Shipped" will be returned to the manufacturer and subject to their return policies and re-stocking fees.

• Other Scenarios: Products that no longer have original packaging or that have been used can be shipped to us prepaid. Upon receipt we will inspect the item and propose a restocking fee if we desire to keep it. The customer can then agree to the restocking proposal or receive the product back.

Shipping:

We utilize UPS, US Mail and LTL (Truck Freight) daily to accommodate the wide range of product we offer. Other carriers may be used, but customer must arrange all shipping documentation and pickup (Call tag). On shipments direct from the manufacturer, their terms apply.

For complete information on our shipping services and their specific term and conditions, see these links:
Small Packages
Truck Freight
International

Missing Items and Damage Claims:

Any claims for damage or loss must be filed with the carrier or reported to Van Sant Enterprises within 5 days of receipt.

Notation of damages is the responsibility of the purchaser. By signing for the goods without noting the delivery ticket, you accept the product as-is.

If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs. If the driver will not wait for you to inspect the shipment, simply mark the shipment as damaged before signing.
In the occurrence of major damages such as such as a machine laying on its side or severely broken, we suggest refusing the delivery completely. With any type of damage, call us immediately so we can assist you.

Lead Times:

We do our best to keep you informed by updating our website with realistic lead times and our goal is to always exceed your expectations. Our awesome shipping department gets most orders out the same day for in-stock items. For urgent orders or on items marked Factory Shipped please call us for a more accurate availability date. We do not guarantee shipping dates and will not be held responsible for missed deadlines.

Warranties:

All product warranties are those of the product manufacturer. The manufacturer's individual terms apply for all warranty claims. Van Sant Enterprises, Inc. can assist the customer by supplying the correct procedure and information regarding product warranties, but is not responsible for settling claims with the manufacturer. Please note that in some cases items shipped overseas may no longer carry the standard manufacturer's warranty.
Van Sant Enterprises will not be liable for product defect claims that are due to product misuse or improper product selection. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Van Sant Enterprises' liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. Warranty information including coverage, terms, length, etc. is subject to change without notice.

General:

The content of the pages of this website is for your general information and use only. Information and pricing is subject to change without notice. Van Sant Enterprises, Inc. is not responsible for any loss of use or any direct or consequential losses resulting in delays from manufacturers, shipping couriers, or info discrepancies. We intend to provide accurate specifications, delivery times, and pricing (displayed in US Dollars) to the best of our ability. Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.

Van Sant Enterprises Inc. reserves the right to refuse service to any potential customer we feel that we can’t satisfy or who might be a business competing with ours.

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