Terms

Promo Codes and Coupons:

We know everyone feels better when getting a discount or using a coupon for a better price. Who doesn’t want a good deal?! The reality is, companies that offer huge discounts and constant sales are working with very large profit margins, and you may be paying too much the majority of the time. At Trick-Tools, we prefer a straightforward pricing strategy where you don't have to play games to get a fair price. There are rarely promo codes available for our site because we want to treat our customers with respect and pass along deals through publicly advertised promotions. The best way to stay informed of our promotions is to be a subscriber to our email newsletter or follow us on one of our many social media channels. So relax, shop with confidence, and if you see a better price, please feel free to contact us regarding our price-matching program (below).

Please beware there are many Third Party Coupon Websites advertising bogus or expired promo codes. Trick-Tools will not be held liable for these invalid codes.

Price Matching:

Trick-Tools is committed to offering you lasting value in metal fabricating tools. In most cases, we are glad to match competitors' delivered pricing on identical make & model factory-new items from authorized resellers. We are unable to match auction pricing, closeout specials, non-current online or print ads, misprints, rebates, or other special scenarios. All price matching will be done at our discretion and will only occur at the time of sale. Please call 877-826-7268 to place your order.

Price Policy:

We work hard to ensure accurate pricing at Trick-Tools.com. In the rare event that a pricing error occurs, we reserve the right to cancel an order if the actual price is higher than the displayed price. Please note that prices of items added to the shopping cart may change to reflect current prices as displayed on the product detail page.

Sales Tax:

We at Trick-Tools are making every reasonable effort to comply with the fast-changing state and local sales tax laws. Because of this, you may see that you are now being charged sales tax in your area. If you qualify as tax-exempt, please send your state's Sales Tax Exemption Form along with a W-9 Form to [email protected], and we will set up your account as exempt as well as refund tax from any recent qualifying orders. Please keep in mind that, regardless of our tax policies, you may be required to file Use Tax under your state's laws.

Payment:

We gladly accept Visa, MasterCard, American Express, Discover, wire transfers, PayPal, and company checks. Due to the specialty nature of our products, your credit card will be charged in full at the time of purchase, regardless of lead time, unless prior arrangements are made. Purchase orders are accepted from educational and government institutions.

Returns:

All Returns must have prior approval from a Trick-Tools agent, be clearly marked with an RMA#, and may be subject to a restocking fee. We cannot accept returns after 30 days or for used, special-order, or custom items. Shipping fees and any costs associated with international shipping, including duties, taxes, and brokerage fees are non-refundable. Products must be secured in their original packaging in new/unused condition and shipped in a sturdy box, prepaid. Please do not use the manufacturer's retail box as a shipping container.

• Exchanges: On stock item exchanges of equal or greater value, the restocking fee is waived. Customers are responsible for shipping fees both ways.

• Factory Returns or Exchanges: Items designated as "Factory Shipped" will be returned to the manufacturer and subject to their return policies and re-stocking fees.

• Other Scenarios: Products that no longer have the original packaging or that have been used can be shipped to us prepaid. Upon receipt, we will inspect the item and propose a restocking fee if we desire to keep it. The customer can then agree to the restocking proposal or receive the product back.

Shipping:

We utilize UPS, US Mail and LTL (Truck Freight) daily to accommodate the wide range of product we offer. Other carriers may be used, but the customer must arrange all shipping documentation and pickup (Call tag). On shipments direct from the manufacturer, their terms apply.

For complete information on our shipping services and their specific term and conditions, see these links:
Small Packages
Truck Freight
International

Missing Items and Damage Claims:

Any claims for damage or loss must be filed with the carrier or reported to Van Sant Enterprises within 5 days of receipt.

Notation of damages is the responsibility of the purchaser. By signing for the goods without noting the delivery ticket, you accept the product as-is.

If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs. If the driver will not wait for you to inspect the shipment, simply mark the shipment as damaged before signing.
In the occurrence of major damages such as a machine lying on its side or severely broken, we suggest refusing the delivery completely. With any type of damage, call us immediately so we can assist you.

Lead Times:

We do our best to keep you informed by updating our website with realistic lead times and our goal is to always exceed your expectations. Our awesome shipping department gets most orders out the same day for in-stock items. For urgent orders or on items marked Factory Shipped, please call us for a more accurate availability date. We do not guarantee shipping dates and will not be held responsible for missed deadlines.

Warranties:

All product warranties are those of the product manufacturer. The manufacturer's terms apply to all warranty claims. Van Sant Enterprises, Inc. will gladly assist the customer by supplying the correct procedure and information regarding product warranties, but is not responsible for settling claims with the manufacturer. Please note that in some cases, items shipped overseas may no longer be covered by the standard manufacturer's warranty.
Van Sant Enterprises will not be liable for product defect claims that are due to product misuse or improper product selection. Any liability for consequential, incidental, special, exemplary, or punitive damages is expressly disclaimed. Van Sant Enterprises' liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. Warranty information, including coverage, terms, length, etc., is subject to change without notice.

General:

The content of the pages of this website is for your general information and use only. Information and pricing are subject to change without notice. Van Sant Enterprises, Inc. is not responsible for any loss of use or any direct or consequential losses resulting from delays from manufacturers, shipping couriers, or information discrepancies. We intend to provide accurate specifications, delivery times, and pricing (displayed in US Dollars) to the best of our ability. The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.

Van Sant Enterprises Inc. reserves the right to refuse service to any potential customer we feel that we cannot satisfy or who might be a business competing with ours.